Shipping Information

Olatienda has partnered with different couriers in the country to provide you the most efficient shipping service.

Shipping and Delivery Times

Except for specially tag items, all orders received are processed immediately. You will be contacted via SMS or email to verify your order information. Verification will usually take 1-2 business days depending on how fast you can respond to us. All orders verified before 10am will be shipped out on the same business day, otherwise those will be shipped out the day after. Delivery will be done the business day after parcels are shipped out.

It would usually take between 1-7 business days for you to receive the parcel depending on your location. For Metro Manila, Cainta, Taytay and Antipolo areas, please allow 1-3 business days after shipped out. For other areas, please allow 7 business days after shipped out.

There will be no deliveries during Sundays and Holidays. For the safety of our partner couriers’ rider, there will be no deliveries in events putting the riders at risk such as natural calamities, government interventions, etc. Please plan accordingly.

Delivery time may vary. Our partner couriers cannot commit a fixed time for delivery.

Out of Delivery Zone Areas

If your shipping address is not covered by our partner courier (out-of-delivery-zone area), you may pickup the parcels in their nearest hub or we may have to use a different courier. Note that not all couriers in the country allow Cash on Delivery option. Shipping rate may also vary. Our customer support team will discuss this to you during verification process if in case your shipping address is not covered.

Shipping Fee

A flat rate of 100php is charged per parcel for Metro Manila and selected Rizal areas while all other areas covered by our partner courier will have a 150php shipping fee. If establishments, buildings, villages, or subdivisions require the rider to pay fees such as gate pass, parking fee, and others while delivering the parcel to your doorstep, you will be required to refund the rider.

There are specially tag items because of their bulky nature. A predetermined flat rate will be charged per parcel. These items may or may not be available for cash on delivery option depending on location.

Dimension and Weight

Please note the maximum dimensions and weight of each parcel

Metro Manila (All cities and municipalities)
  • Dimension: variable
  • Weight: maximum of 5 kilograms

Rizal (Taytay, Cainta, Antipolo)
  • Dimension: 9x9x15 (inches)
  • Weight: maximum of 5 kilograms

Other areas
  • Dimension: 12×18 (inches)
  • Weight: maximum of 3 kilograms

We make sure to secure the items in each parcel and thus our packaging will take a portion of this limit. Parcels requiring additional volume will have to be treated as multiple orders. Necessary fees will be applied. Our customer support team will discuss this to you during verification process.